My $3.50 Controversy At Regal Cinema When Seeing Joker

A Regal Unlimited member charged me $3.50 by mistake while trying to see Joker

On Thursday 10/3 when I went to see the Joker movie, they charged me $3.50. It wasn’t a 3D or IMAX or 4DX showing, so there should not have been any surcharge for the Regal Unlimited members. The employees both told me that “some movies will have an additional charge.”

I questioned them because of the almost 30 movies I’ve seen in 2D so far under this plan, none of them have had any movie surcharge, but they insisted this was correct. So, I paid and then went out to my car and dialed up the 1-800 Regal Cinemas customer service line. I was on hold for about 10 minutes before I reached a gentleman and he put me on hold while he checked into it.

He came back on the line and asked me if I was still at the theater and if he could speak with the manager there. Seemed a bit strange that he’d want to speak from Regal help line on my phone to the manager at a Regal Cinema location, but hey, I went with it.

When I walked back inside a woman was there nicely dressed who looked official enough to be a manager. I asked her if she was the manager and told her that the Regal customer support line wanted to talk to her about me being charged $3.50 for a ticket to joker when I already had a Regal Unlimited plan. She rudely shut down the customer support guy and then berated me for calling them instead of talking with her first.

I said, “I”m sorry your employees told me there was nothing that could be done, so I called the Regal customer service line and asked if this was the correct procedure.”

She refunded me the $3.50 again complaining at me for not seeking her. I replied, “Maybe you need to train your people better?”

Anyway, I share this story for other Regal Unlimited members. This is a great plan and I’ve seen a lot of movies using it the last couple months and this is the first time I’ve had any sort of question or issue with it. Just beware some Regal employees apparently do not know how to charge for tickets at the concession area.

As for Joker , the movie? You can click the title and read my no-spoiler review or I recorded a YouTube Joker movie review (no spoilers either) as I left the theater:

MOVIE REVIEW: Joker (2019)


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